Elevate Now

Customer Stories

How Elevate Now used AI Agents for Lead Qualification

About the company

Elevate Now is India’s first doctor-led medical weight loss company, offering personalized, science-backed programs. For their latest product launch, they aimed to engage high-intent leads at scale—without ballooning operational costs.

https://www.joinelevatenow.com/

Industry

Health & Fitness

Location

India

Client Problem and Context

Elevate Now, India’s first doctor-led medical weight loss company, experienced a significant surge in inbound leads following the launch of their latest product. However, their existing sales processes were unable to effectively handle the increased demand, leading to several challenges.

Rising Operational Costs: Scaling the sales team to match demand meant high costs in hiring, training, and management—with no guaranteed returns.
Inconsistent Customer Experience: Manual follow-ups resulted in delayed callbacks, long sales cycles, and poor script adherence—leading to lower conversion rates and eroding customer trust.
Unpredictable Lead Volume: Fluctuations in inbound leads made it hard to balance workload—creating bottlenecks during peak times and idle time during lulls.

The Solution

AI agents that drive conversations, not costs

A tailored AI-driven lead qualification system was deployed to overcome these challenges. The solution automated customer outreach and engagement through multiple channels, ensuring consistent and high-quality interactions without the need for human sales agents.

The AI-driven solution offered:

Omnichannel Automation: Leads were engaged via both chat and voice channels, ensuring 24/7 availability and reducing dependency on human teams.
Structured, Personalized Outreach: Each lead received three call attempts and two follow-ups within a week, with personalized outreach windows based on customer behavior and engagement patterns.
Consistent Messaging: 100% script adherence was maintained across all conversations, ensuring on-brand, compliant, and high-quality interactions.
Dynamic, Self-Optimizing Workflows: Real-time insights from customer interactions allowed continuous refinement of engagement strategies, mirroring the performance improvements of top human SDRs over time.

Impact

From high-touch, high-cost outreach to consistent, scalable engagement — powered by AI.

4% to 7%Conversion Uplift

70%Reduced Cost Per Lead

20%Improvement in CSAT

Innovating Ahead: The Future of AI in Health and Wellness

As AI continues to evolve, the health and wellness industry is poised for significant transformation. The next phase of AI adoption in this sector will focus on the following key advancements:

Integration with Health Platforms: AI will be increasingly integrated with core health services, enabling real-time insights and better coordination between patient data and care providers. This will lead to more personalized and timely interventions.
AI-Powered Customer Support: AI-driven assistants will become a staple in customer service, managing frequent inquiries, providing updates, and delivering personalized health advice, thus enhancing patient engagement and operational efficiency.
Personalized Health Engagement: Through predictive analytics, AI will enable highly tailored outreach and interventions based on individual health profiles and behaviors, improving patient outcomes and satisfaction.
Expanding Language Capabilities: To make healthcare more accessible, AI will incorporate multilingual support, allowing for more inclusive and personalized care across diverse patient populations.

Conclusion

A shift towards intelligent automation has allowed Elevate Now to meet the growing demand without increasing their workforce. For businesses navigating similar growth challenges, Elevate Now’s success story underscores the importance of integrating AI-driven solutions to drive efficiency, consistency, and long-term success in today’s fast-evolving market. As the industry continues to adapt, the future of customer engagement will be defined by smarter, more agile systems that not only meet the needs of businesses but also elevate the customer experience to new heights.