Support
Conversational AI Agents for Always-On Customer Support
Automate repetitive queries, resolve tickets in seconds, & deliver consistent customer experiences 24/7 with human-like AI Voice Agents.
Calling
Impact
Drive Measurable Impact
Consistent, omnichannel conversations that delight customers across all interactions
Use Cases
Voice Agents for Each Stage of your Support Workflow
From inbound queries to proactive engagement, see how Nurix AI conversational agents optimize every step, across voice and chat
Order Support
24/7 Ops Control
AI Triage
Smart Escalation
Comprehensive Order Management & Support
Instantly resolve order tracking, changes, and returns via AI—offering real-time, voice/chat assistance without agent bottlenecks.
Runner Lab
Today
Hey, can you check the status
of my order please?
of my order please?
Hi! We’re still packaging your last
order #939468! We should send it
out by tomorrow, then you can
track via the link here.
order #939468! We should send it
out by tomorrow, then you can
track via the link here.
Awesome, thanks!
Update shipping addresses
Manage returns
Exit/Cancel orders
Manage subscriptions
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Benefits
Instant resolution of order inquiries, modifications, tracking, and installations via voice or chat
Efficient handling of returns and exchanges
Automated status updates and proactive customer notifications
Smart escalation to human agents for complex scenarios
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Intelligent Inquiry Routing & Triage
Automate top-of-funnel support with AI-driven voice and chat interactions that understand customer intent, capture key details, and route tickets instantly.
David
Can I add someone else to my team?
AI Agent
Yes, you can! Your current plan allows for
up to 5 people from your team. Would
you like to add anyone?
up to 5 people from your team. Would
you like to add anyone?
Hi! I am Chatbase AI, ask me anything about Chatbase!
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Benefits
Natural-language intent detection via Voice AI
Dynamic priority & sentiment tagging
Context-rich ticket creation in your CRM or helpdesk
Automated follow-ups for missing information
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Escalation & Human Handoff Coordination
Seamlessly escalate cases to human agents with full context and real-time alerts—ensuring continuity and reduced resolution times.
Call Summary
Remy Answered · 9:58
1:30
Amy calls Angela to ask about her thoughts on the report.
3:49
Angela suggests reaching out to the client to clarify data issues.
7:40
Angela is busy with meetings scheduled for later in the day but is available on Friday to help Amy.
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Benefits
Automated context packaging with conversation summary
Priority tagging based on sentiment and SLA rules
Real-time agent notifications via email, SMS, or in-app alerts
Smooth channel switch between voice and chat without losing history
Actionable insights for continuous support improvement based on escalation trends and analytics
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Case Study
Trusted by Enterprises to Resolve Queries and Delight Customers
See how enterprise support teams use Nurix's human-like AI Voice Agents
90%
reduction in turnaround time
50%
reduction in cost per interation
80%
Containment Rate by AI
Why Us
Why Nurix
Meet your customers wherever they are, with natural, human-like conversations that flow seamlessly across voice and text channels.
Truly Omni-Channel
Embed AI agents on your website, mobile app, SMS, social DMs, or phone system, so customers can speak or type, whichever they prefer.
Unified Insights Dashboard
User Sentiments
Distribution
40%
Positive
45%
Neutral
15%
Negative
Consolidate voice and chat transcripts into one place. Gain real-time metrics on CSAT, deflection rates, peak volumes, & more to continuously optimize support.
Seamless Context Continuity
Our platform preserves conversation history as customers switch channels. No “starting over”. Agents pick up where the last interaction left off.
Effortless Integration into Your Stack
Get up and running in days, not months: choose from our pre-built connectors for Salesforce, Zendesk, Shopify, and more; embed our Web & Mobile SDKs with a few lines of code; or leverage flexible REST APIs and webhooks to wire Nurix into any custom workflow.