Terms and Conditions

This Agreement is between Nurix Labs Private Limited (Owner of Nurix) and the person (natural or legal) accessing or using the Product. These Terms of Service (“Terms”) are an agreement between Nurix, Nurix Labs Private Limited (“Nurix,” “we,” “us,” etc.) and you, and govern your use of the Site (as hereinafter defined) and all information on or submitted through it. The services available at nurix.ai (or any subdomain thereof) are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein, including but not limited to Nurix Labs Private Limited’s Privacy Policy (the “Privacy Policy”), as amended from time to time.

If you are accessing or using the Product on behalf of your company, you certify that you have the authority to accept this Agreement on behalf of your firm. By signing up, accessing, or using the Product, Customer acknowledges its acceptance of this Agreement and consents to be bound by the terms and conditions of this Agreement.

Do not use the Site if you do not agree to the Terms or if your jurisdiction will not honor them. Persons under the age of 13 are not authorized to use the Site.

If the automatic payment method fails, the Customer will be issued an invoice with a 14-day due date. If the invoice remains unpaid by the due date, a 7-day grace period will be provided. If the payment is not received within this grace period, Nurix reserves the right to automatically suspend or stop services.

The Customer will be notified of overdue amounts and the service suspension. Services will resume once the overdue payment is cleared. Persistent failure to pay may result in permanent termination of the services.

1. Professional Services:

Beyond the standard technical support, Nurix offers customized professional services which include personalized consultations, advanced implementation assistance, optimization strategies, and more—tailored to your specific needs. Please contact us at ethics@nurix.ai with any questions or requests, and a member of our team will help you choose the services and solutions that will be most suitable to meet your needs.

2. Key Terms

Customer: The company or person who accesses or uses the Product. Where this Agreement is entered into on behalf of a company, the use of the word "Customer" in the Agreement will mean that company.
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Effective Date: The date Customer first accepts this Agreement.
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Invoice Period: Monthly
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Payment Period: 1 day from date of invoice
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Provider: Nurix Labs Private Limited (Owner of Nurix)
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Subscription Start Date: Date of Sign Up
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Subscription Period: Pay-as-you-go, Invoiced Monthly
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Non-Renewal Notice Period: A minimum of 30 days before the current Subscription Period ends.

3. Claims

Any action, proceeding, or claim alleging that the Customer Content violates, misappropriates, or otherwise infringes upon the intellectual property or other proprietary rights of third parties when used in accordance with the terms of the Agreement; or, on behalf of Nurix, any action, proceeding, or claim alleging that the Cloud Service violates, misappropriates, or otherwise infringes upon the intellectual property or other proprietary rights of third parties when used by Customer in accordance with the terms of the Agreement.

4. Acceptable Use Policy

4.1. In General

Nurix’s Acceptable Use Policy constitutes an integral part of these Terms and is designed to prevent fraud and abuse of the Services and facilitate compliance with applicable laws among our Customers. Our goal is to protect the integrity of all related systems for the benefit of all customers and partners and prevent any illegal conduct with the use of our Services and systems.

Any use of the Services or any other action that causes a disruption in the integrity of any Nurix system or service, and/or any vendors’ system or service, whether directly or indirectly, is strictly prohibited and could result in immediate termination of the Services.

You agree that you will NOT use the Services in ways that violate laws, infringe the rights of others, or interfere with the users or equipment of the Services. You shall use the Services only for lawful purposes. Nurix reserves the right to immediately terminate your Services if, in our sole and absolute discretion, Nurix determines that you have used the Services for an unlawful purpose.

You shall not use the Services in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, or constitutes any similar behavior.

4.2. Telemarketing Compliance

You must not use the Services in violation of the applicable laws governing the making and sending of calls and text messages. Relevant laws and regulations include, but are not limited to, the Telemarketing and Consumer Fraud and Abuse Prevention Act, the Telephone Consumer Protection Act (TCPA) and the regulations promulgated by the Federal Communications Commission pursuant to the TCPA, the Federal Trade Commission (FTC) Act, the FTC’s Telemarketing Sales Rule and the Do-Not-Call registry, state telemarketing laws (including the Florida Telemarketing Act, Maryland’s Stop the Spam Calls Act of 2023), and federal and state anti-wiretapping or eavesdropping laws.

Among other things, these laws and regulations may:Require you to obtain the prior express consent for autodialed or prerecorded calls or texts sent or made from the called party;
Require documentation or other support of such consent (which may be required in writing for certain types of calls);
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Prohibit altering the caller ID information transmitted with a call or text with the intent to defraud, cause harm, or wrongfully obtain anything of value;
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Require you to include an automated interactive telemarketing opt-out mechanism available at the outset of the message for prerecorded messages;
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Require you to include a disclosure of AI voice use at the beginning of the call;
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Require you to notify parties to the call that their call is being recorded, and, in some cases, seek prior express consent to the call recording and disclose the use of third-party vendors for call analytics;
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Prohibit making certain types of calls before 8 a.m. or after 9 p.m. at the called party’s location; and
Prohibit calling a number on the national, state, or organization-specific do-not-call registry.
If consumer consent is required under the applicable laws to place calls using Nurix’s technology, Customer is required to document proof of the required level of consent of each consumer who is contacted. Such documentation must be preserved at least for the minimum amount of time prescribed by the applicable law but in any case for no less than five years. Nurix retains the right to audit Your use of our Services to ensure Your compliance with the applicable laws.Customers using AI voice for outbound calls must ensure their systems are programmed to scrub phone numbers against the applicable (federal, state, and Customer-specific) Do-not-Call (DNC) lists regularly and in no event less frequently than every 31 days.

4.3. Law Enforcement

Nurix may provide Customer information in response to law enforcement requests, including, but not limited to, subpoenas, court orders, and requests for wire taps, etc., from the government under the Patriot Act, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the Customer or others.

4.4. Fraud Prevention and Rights of Publicity

You shall not use our Services to offer or otherwise make available to others fraudulent goods, services, schemes, or promotions, including make-money-fast schemes, Ponzi and pyramid schemes, or for phishing, pharming, harvesting or similar deceptive practices.

Providing altered, deceptive, or false information about the identity of the sender or a call's origin is expressly prohibited.

You shall only use the AI voices you have the rights to use under the applicable laws and licenses. You must not use the voices of real people (or deceptively similar voices) without their consent, and you must not use real people’s voices (or deceptively similar voices) for any purpose the relevant person has not authorized.

4.5. Intellectual Property

‍When using Nurix’s Services, Customers must comply with all the applicable intellectual property laws, including copyright to the scripts they are using.

4.6. Data Privacy

Customers must comply with all the applicable personal data privacy laws when handling their consumers’ personal data shared in conversations with Customers’ AI voice agents.

4.7. Due Diligence of Potential Customers

Nurix reserves the right to refuse to provide Services to any potential Customer if Nurix’s Know-Your-Customer procedures result in a showing of a high risk of unlawful use.

4.8. Termination

Nurix reserves the right to immediately terminate Your Service if, in our sole and absolute discretion, Nurix determines that You have used the Services in any of the aforementioned ways.

You will be prohibited from using our Services if Nurix determines, at its sole discretion, that the provision of the Services to You is prohibited by applicable law or has become impractical or unfeasible for any legal or regulatory reason.

In the event the parties are not able to resolve any claim or dispute between them arising out of or concerning these Terms and Conditions, or any provisions thereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association (or a similar arbitration service selected by the parties), in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction.

In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regard to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

You agree to indemnify, defend and hold harmless Nurix, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement, your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. Nurix reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Nurix in asserting any available defenses.

THE SERVICES PROVIDED HEREUNDER ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND NURIX MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY SIMILAR WARRANTY WHETHER SAID WARRANTY ARISES UNDER PROVISIONS OF ANY LAW OF THE UNITED STATES OR ANY STATE THEREOF. NURIX MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICES ARE FREE OF RIGHTFUL CLAIMS OF ANY THIRD PARTY FOR INFRINGEMENT OF PROPRIETARY RIGHTS. THE ENTIRE RISK ASSOCIATED WITH THE USE OF THE SERVICES SHALL BE BORNE SOLELY BY CUSTOMER.

NURIX MAKES NO WARRANTY THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED. NURIX IS NOT RESPONSIBLE FOR MESSAGES OR INFORMATION LOST OR MISDIRECTED DUE TO INTERRUPTIONS OR FLUCTUATIONS IN THE SERVICES OR THE INTERNET IN GENERAL.

NURIX DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF THE RESULTS OBTAINED THROUGH USE OF THE SERVICES OR ANY DATA OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED OR ACQUIRED THROUGH THE USE OF THE SERVICES. CUSTOMER ACKNOWLEDGES THAT ANY DATA OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED OR ACQUIRED THROUGH THE USE OF THE SERVICES IS AT CUSTOMER’S SOLE RISK AND DISCRETION, AND NURIX WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER OR CUSTOMER’S PROPERTY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM NURIX, ITS EMPLOYEES, OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

SOME JURISDICTIONS DO NOT PERMIT THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, SO CERTAIN OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO CUSTOMER.

NURIX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, these Terms only limit our responsibilities to the maximum extent permissible in your country of residence.

Acceptable Use Policy: By accessing or using Nurix Labs Private Limited’s services, you agree to comply with the following terms:

Compliance with Laws: Your use of the service must adhere to all applicable laws and regulations, especially local laws where this service is being accessed in a location outside the USA.

‍Prohibited Conduct: No unauthorized access or interference with service operations.No security breaches or testing for vulnerabilities.No disruption of service to other users.No distribution of viruses or malicious code.No phishing, spamming, or engaging in illegal or harmful communications.

‍Privacy Policy
Kindly see our Privacy Policy for an overview of our procedures and guidelines for the collection, use, and retention of personal information. Provide only the personal information of third parties that you are required or permitted to by contract or applicable law. Unless you have given a copy of our privacy policy and any applicable supplemental privacy notice to a third party and have their express approval, you may not submit personal data on their behalf.

‍Our Intellectual Property Rights
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This entire website—including the names, logos, trademarks, and service marks (collectively, the "Marks"), as well as any and all related or underlying technology, with the exception of your content—is owned by Nurix Labs Private Limited and its licensors. It may also be covered by applicable copyright or other intellectual property laws and treaties. All rights are reserved, save those expressly granted to you. Without the prior written consent of Nurix, you are not permitted to make use of any of its trademarks.

‍Terms of Service: Adhere to the full Terms of Service.

‍Reporting Abuse: Report any abuse or violations to ethics@nurix.ai.Violations of this policy may result in termination of service and legal action if necessary.

‍Security Policy:
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Nurix will use commercially reasonable efforts to secure the Cloud Service from unauthorized access, alteration, or use and other unlawful tampering.

In order to identify the Customer as a user of the Product, Nurix may identify Customer and utilize Customer’s trademarks and logo on Nurix’s website and in marketing materials. For the duration of the Agreement, Customer thus grants Nurix a non-exclusive, royalty-free license to use this in connection with any marketing, promotion, or advertising of Nurix or the Product.

Customer gives permission to Nurix to process its Usage Data and Customer Content for the development, training, and improvement of artificial intelligence and machine learning models that are included in Nurix’s products and services, including third-party components of the Product. However, before being used for these purposes, (a) Usage Data and Customer Content must first be aggregated, and (b) Nurix shall take commercially reasonable measures to de-identify Usage Data and Customer Content using industry-standard technologies. Nothing in this section shall lessen or restrict Nurix’s obligations under the applicable data protection laws with regard to Personal Data that may be included in Customer Content or Usage Data.

Nurix reserves the right, in its sole discretion, to change the Terms under which its Site and services are offered. The most current version of the Terms will supersede all previous versions. Nurix encourages you to periodically review the Terms to stay informed of our updates.