NuPulse:

AI Monitoring, Optimization, and Insights Hub

NuPulse makes monitoring your AI agents easy. Once your AI agents are deployed, NuPulse gives your team complete visibility into agent performance and actionable insights into key business metrics, empowering you to independently monitor performance, manage operations, and optimize customer engagement.

Why NuPulse?

As AI agents become integral to your operations, keeping track of their performance is essential. NuPulse transforms complex AI interaction data into clear, actionable intelligence. Designed for operational leaders, business teams, and decision-makers, it provides a centralized, user-friendly platform for monitoring your AI agents and key business metrics.

Agent Monitoring & Observability

Stay on top of every interaction with live metrics like response time, containment, resolution rate, intent accuracy, and escalation frequency so you always know how your agents are performing in the real world.

Smart Alerts

NuPulse flags performance dips and conversation anomalies before they snowball, giving your team the context and tools to take immediate action.

Customer Voice to Business Insight

Go beyond surface-level reporting. NuPulse translates interaction patterns into strategic signals helping your teams identify opportunities, reduce inefficiencies, and act with confidence.

Key Features:

Dashboards built for your workflows

Agent Performance

Executive Summary

Conversational Analytics

Conversation Logs

Agent Performance

Gain detailed visibility into your AI agent’s performance including responsiveness, escalation handling, accuracy of intent recognition, latency, and operational efficiency.

Executive Summary

Get a snapshot of conversation volumes, success rates, and key operational trends. Designed for leaders who need a fast, reliable view of agent impact and business performance.

Conversational Analytics

Dive deeper into sentiment patterns, interaction quality, and human escalation reasons which can help you instantly uncover key topics, customer friction points, and feedback, enabling targeted improvements.

Conversation Logs

Dive into full, searchable transcripts summaries, and resolution markers. Ideal for QA reviews, coaching opportunities, and auditing conversation-level behavior at scale.

Easy-to-use Interface

No steep learning curves, start getting valuable insights from day one.
‍

Actionable Summaries

Automatically summarized insights help your team save time and move quickly.
‍

Flexible Reporting

Easily view data across custom date ranges, apply various filters, and export insightful reports.