Success Stories
Voice AI
Scaling global outbound lead qualification with Voice AI
Zolve partnered with Nurix to launch an outbound Voice AI agent, starting with lead qualification for high-intent students and professionals relocating abroad. The goal: automate large-scale outreach, qualify intent reliably, and route the right prospects to human experts without increasing SDR bandwidth.
About the company
Zolve is a global neobanking platform built for students and professionals relocating internationally. It helps users simplify cross-border financial access with products such as bank accounts, credit cards, education loans, visa support, and remittance solutions. Zolve sits at the center of a high-intent funnel: users exploring study/work abroad, often needing time-sensitive financial and visa guidance. That makes fast, high-quality outbound qualification a critical growth function.
The Challenge
Zolve runs acquisition campaigns across multiple channels and geographies, resulting in high inbound volume. But the qualification process is operationally expensive and difficult to scale manually.
Key bottlenecks included:
- High lead volume, low human bandwidth: Calling every lead quickly enough was hard, especially during peak intake periods (admissions seasons, visa slot windows).
- Segment and geography filtering is essential: Zolve’s services are optimized for USA/Canada students and professionals. Manually filtering out-of-segment leads slowed the funnel.
- Complex intent discovery: Qualification requires multi-step probing: travel purpose, destination, loan need (students), visa stage/type, and readiness.
- Need for natural multilingual conversations: Leads respond best in English/Hindi/Hinglish with conversational objection handling — not robotic IVR flows.
Zolve wanted a solution that could scale outbound calling instantly, qualify accurately, and hand off only high-intent prospects to human
Measured Business Impact
With Nurix Voice AI handling outreach end-to-end, Zolve transformed a manual process into a consistent, always-on communication layer.
25–35%
connectivity rate
Giving the team consistent top-of-funnel coverage without manual dialing gaps.
12%
qualified-lead rate
From connected calls, the agent identified high-intent USA/Canada students and professionals with strong accuracy.
2%
expert-callback bookings
Ensuring human team spends time only where intent is highest.
<4 mins
time-to-qualification
The agent completes the full multi-step flow in under 4 minutes.
Zero
additional hiring required
Even during admissions or visa-season spikes, Zolve can expand outbound calling instantly with no incremental hiring, onboarding, or training load.
The Core Technology Stack
Our Custom AI Solution
Zolve deployed Nurix Voice AI as an outbound calling layer to qualify high-intent leads at scale. Using Zolve’s own cold-call scripts and SOPs, Nurix built a multilingual agent that verifies intent, captures dispositions, and schedules expert callbacks all through Zolve’s dialer with clean daily reporting.
Lead volumes spike fast in our category, and we can’t scale outbound headcount at the same pace. Nurix gives us a way to reach every lead quickly, in a natural conversation, and keep our team focused on high-intent prospects
TBD
Key Differentiator
Multilingual outreach built for high-trust categories
Nurix doesn’t just “call at scale” — it runs a full multi-step qualification (travel purpose, geography, loan need, visa stage/type) in a natural, interruption-tolerant conversation, then routes only high-intent leads to experts.