Use Case
The Problem:
Post-Purchase Chaos
A major retail brand was facing a challenge familiar to many in eCommerce: post purchase chaos.
Once a customer placed an order, the support team would be flooded with queries, mostly “Where’s my order?”, “How do I return this?”, or “When will I get my refund?”. Most of these were simple, but still consumed time and added pressure on already stressed support teams.
The problem was bigger than just volume. Customers were in different time zones, but the support team was not available 24/7. Internal workflows weren’t smooth–agents had to jump between tools to find order info or process returns, slowing everything down. On top of that, regular hiring and training new agents to handle this load was becoming increasingly costly.
That’s when the brand partnered with Nurix AI to automate the process, reduce manual costs, cut response times, and improve the overall customer experience.
The Solution:
Built for Scale, Trained for Precision
Experience Our Agents
Nurix AI transformed how we handle post-purchase queries. Customers now get instant answers, our agents stay focused on high-value tasks, and overall support costs have gone down without compromising on experience.
— Customer Success Manager
The Impact:
Lower Costs. Better Experiences.
The Use Case