Use Case
Insurance
How Nurix AI Transformed FNOL Filing for Property & Casualty Insurance
Automated intake, real-time claim updates, and seamless system integration
The Problem: The Hidden Cost of Manual FNOL
For P&C insurers, managing FNOL is often resource-intensive, error-prone, and costly. Traditional workflows require manual data capture, long hold times, and repetitive follow ups, leading to customer dissatisfaction and operational drag. During peak times especially in catastrophic events, many calls go unanswered, frustrating policyholders and creating service gaps.
A leading insurer was facing high support costs, growing claim volumes including spikes during catastrophic events and agent burnout. FNOL processes were inconsistent across channels, and claims status updates were delayed, resulting in policyholder frustration and a drop in renewal ratios.
To solve this, the company deployed Nurix AI’s Claims Agent, a 24/7 virtual assistant trained specifically for FNOL automation.
The Solution: Built for Claims, Trained for Precision
“Nurix AI has completely transformed how we handle first notice of loss. Claims are now initiated faster, with fewer errors, and our teams can focus on higher-value tasks instead of chasing missing information.”
— Claims Operations Lead, Leading Property & Casualty Insurer
The Impact: Smarter Claims. Happier Customers