Use Case
Home Services
Nurix AI: Ensuring Every Call Converts for HVAC Services
Answer every call. Recommend the right service. Never miss a booking.
The Problem: Missed Sales Opportunities from Inbound Calls
In home services, especially HVAC, every inbound call is a potential sale. But when customer expectations run 24/7 and service teams can't keep up, missed calls translate directly into lost revenue.
This HVAC provider was struggling to manage high call volumes during peak seasons. Call spikes led to long wait times, abandoned inquiries, and overburdened CSRs. Even when calls were answered, reps were tied up with routine questions, manual scheduling, and lead qualification, leaving little time for meaningful sales conversations.
Customer expectations don’t pause after business hours. But scaling human support to match fluctuating demand wasn’t sustainable. Manual processes slowed down response times and made it difficult to engage every high-intent lead effectively.
The brand needed a solution that could engage callers instantly, handle FAQs, qualify leads based on service needs, and schedule appointments directly into their CRM or FSM platform like ServiceTitan or FieldRoutes — all without adding headcount or compromising customer experience.
The Solution: Designed for Home Services, Built to Convert
Nurix AI handles repetitive work, so our CSRs can spend more time on high-value conversations. It’s made our team faster and more focused.
— Customer Experience Lead, HVAC Service Company
The Impact: Every Call Answered. Every Lead Counted.