Year-Round Comfort Starts with Expert Heat Pump Care

Professional heat pump installation, repair, and maintenance services in Austin. From precision installs to emergency repairs and seasonal tune-ups, we keep your system running efficiently all year long.

What We Offer
Always-on Customer Support
Instantly resolve customer inquiries (FAQs, troubleshooting, or returns) with AI agents available 24/7. Free your human agents to focus on complex tasks, dramatically reduce costs, and keep customers satisfied at scale.
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On-Demand Sales Assistance
Engage leads immediately, qualify opportunities faster, and never miss another sales opportunity. Our AI agents proactively handle initial interactions and follow-ups, boosting conversions and accelerating revenue growth.
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Real results for enterprises like yours
Our Platform: 

20+ Years of Expert Experience

With over two decades in HVAC and construction, we bring deep technical knowledge to every job. Sascha has built a reputation for solving complex problems other technicians can't figure out, delivering energy-efficient solutions that actually work.

Straight Talk, Fair Pricing

No sales pressure, no hidden fees, no unnecessary upsells. Alice ensures you get clear communication, honest recommendations, and transparent pricing from start to finish. We explain your options and let you decide what makes sense for your home and budget.

Family-First Service Standards

As a girl-dad, Sascha has zero patience for systems that don't run right. We treat every heat pump installation and repair like it's for our own family, because that's the standard of care we believe everyone deserves.

Seamless Customer Experience

Alice bridges technical expertise with customer care, ensuring your experience is smooth, professional, and stress-free. From the first call to final follow-up, we make sure everything works—not just your HVAC system, but the entire service process.

Tagline

Heat Pump Services You Can Count On

Heat pumps work year-round, which means they experience more wear and tear than systems used seasonally. Without proper care, performance declines, energy costs rise, and unexpected breakdowns disrupt your comfort.

Our professional heat pump services ensure your system delivers reliable, efficient heating and cooling when you need it most. From expert installation that maximizes efficiency to timely repairs and preventive maintenance, we treat every job like it's for our own family.

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True Omnichannel Engagement
Instantly resolve customer inquiries (FAQs, troubleshooting, or returns) with AI agents available 24/7. Free your human agents to focus on complex tasks, dramatically reduce costs, and keep customers satisfied at scale.
EXPLORE USE-CASES

Sascha Hinz

Sascha is the guy who gets excited about fixing problems that make other technicians scratch their heads. With 20+ years of experience in HVAC and construction, he's built a reputation for delivering energy-efficient solutions that actually work.

As a proud girl-dad, Sascha has zero patience for systems that don't run right. Whether your setup is ancient or brand new, he treats every job like it's for his own family—because that's just who he is.

Beyond the job site, Sascha is an educator and the founder of The HVAC Game on YouTube, Instagram, and Skool. He helps growth-minded HVAC techs build confidence in their troubleshooting skills and grow in the industry.

Alice Huang

Alice is the one who makes sure everything actually works behind the scenes. With over two decades of experience in real estate development & business operations across Canada, Australia, the UK, and the US, she knows what it takes to build companies that last.

Now she's bringing that expertise into building the HVAC company she always wanted to work with. Alice is the reason you'll get straight answers, fair pricing, and follow-up calls that actually happen.

Think of her as the person who turns craftsmanship into customer care.

Heat Pump Installation

Getting it right from day one makes all the difference. We properly size, install, and configure your heat pump system for maximum efficiency and lasting performance. No shortcuts, no guesswork—just expert installation backed by decades of experience.

Heat Pump Repair

When your heat pump stops working, you need fast, reliable service. We diagnose the root cause, explain your options clearly, and fix it right the first time. From refrigerant leaks to frozen coils and thermostat issues, we handle it all.

Preventive Maintenance

Routine maintenance keeps your heat pump running smoothly and prevents costly breakdowns. Our seasonal tune-ups include thorough inspections, cleaning, refrigerant checks, and performance optimization to extend your system's lifespan.

Emergency Services

Breakdowns don't wait for business hours. Our emergency repair services provide fast response when your heat pump fails unexpectedly, restoring your comfort and safety without delay.

System Upgrades

Older heat pumps work harder and cost more to run. We help you evaluate whether repair or replacement makes sense, and when it's time to upgrade, we guide you to energy-efficient solutions that lower your bills.

Performance Optimization

Not all heat pumps run at peak efficiency. We analyze your system's performance, identify inefficiencies, and make adjustments to improve comfort, reduce energy costs, and ensure reliable operation in every season.

Built to Scale and Perform with Enterprise-grade Excellence

From secure deployment to continuous optimization, Nurix ensures your AI journey is guided, reliable, and delivers lasting impact.

How often should I schedule heat pump maintenance?
We recommend scheduling professional maintenance twice per year—once in spring before cooling season and once in fall before heating season. Regular tune-ups ensure optimal efficiency, catch minor issues early, and extend your system's lifespan significantly.
What's included in a heat pump maintenance visit?
Our comprehensive maintenance includes cleaning coils, checking refrigerant levels, inspecting electrical connections, testing thermostat accuracy, lubricating moving parts, cleaning or replacing filters, and evaluating overall system performance to ensure peak efficiency.
How long does a heat pump typically last?
With proper maintenance, a quality heat pump system typically lasts 15-20 years. Regular professional service, prompt repairs, and preventive care significantly extend system life while maintaining efficiency and reducing long-term costs.
What are signs my heat pump needs immediate repair?
Contact us immediately if you notice sudden energy bill increases, weak airflow, strange noises, ice buildup on the unit, system short-cycling, unusual odors, or complete system failure. Quick response prevents further damage and costly repairs.
Do you offer emergency heat pump repair?
Yes! We provide 24/7 emergency heat pump repair services throughout Austin and surrounding areas. Our technicians respond quickly to restore your comfort and safety with minimal downtime, day or night, weekends and holidays included.

Ready to Get Your Heat Pump Running Right?

Schedule your service today and experience professional HVAC care you can actually count on.

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Ready for Reliable Heat Pump Service?

Don't wait for a breakdown to disrupt your comfort. Whether you need expert installation, fast repairs, or preventive maintenance, we're here to help.

For immediate assistance, call us directly at (737) 210-3999. Available 24/7 for emergency service across Austin and Central Texas.

Contact Us Today
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